Support Center

How Can We Help You?

Find answers to common questions, browse helpful articles, or get in touch with our support team.

Browse by Category

Getting Started

Account setup and basic features

12 articles

Pet Profiles

Creating and managing pet profiles

8 articles

Matching & Messaging

Connecting with other pet owners

15 articles

Safety & Privacy

Staying safe and protecting your data

10 articles

Billing & Subscriptions

Payment and premium features

6 articles

Account Settings

Managing your account preferences

9 articles

Popular Articles

Getting Started

How to create your first pet profile

3 min read

Safety & Privacy

Safety tips for meeting other pet owners

5 min read

Matching & Messaging

Understanding the matching algorithm

4 min read

Billing & Subscriptions

Managing your subscription

2 min read

Pet Profiles

Uploading and managing pet photos

3 min read

Safety & Privacy

Privacy settings and data control

6 min read

Frequently Asked Questions

Still Need Help?

Can't find what you're looking for? Our support team is here to help you get back to connecting with other pet families.

Live Chat

Get instant help from our support team

24/7 available

Start Chat

Email Support

Send us a detailed message

Response within 24 hours

Send Email

Phone Support

Talk to our support specialists

Mon-Fri 9AM-6PM PST

Call Now

Emergency Pet Safety

If you're experiencing an immediate safety concern involving pets, please contact local authorities or animal control services directly.

Emergency: 911
Animal Control: 311
ASPCA Poison Control: (888) 426-4435